A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Tuesday, November 29, 2011
Au supermarché turc : une malheureuse marque de magasin
Dans la famille "j'ai grillé mes chances à l'export", je demande le thé.
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