A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Wednesday, January 7, 2015
Un peu de lecture ?
Un petit article paru dans Lagoon(s) magazine, ça vous dit ? Il suffit de télécharger au format pdf de N°11 et vous retrouverez un équipage et un bateau connu. Par ici ... http://www.cata-lagoon.com/lagoon_club_magazine_fr.php
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