A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Friday, October 16, 2015
Une hospitalisation mardi?
Je ne souhaite pas rentrer vraiment dans les détails, mais actuellement quel est mon état de santé :
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