A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Friday, January 1, 2016
De tout mon coeur : Bonne année 2016 !
Bonjour à tous et toutes,
C'est en ce matin du 1er janvier 2016 que j'ai envie de vous souhaiter à chacun de vous :
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