A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Sunday, February 14, 2016
Retracer tout mon parcours : la remontée
Ma remontée...
Il est temps de vous décrire la dernière partie de mon parcours, à savoir la remontée :
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