A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Saturday, February 13, 2016
Retracer tout mon parcours : les découvertes
Je continue à vous tracer la suite de mon parcours.
Et c'est maintenant le temps de vous faire part des découvertes que je fais alors :
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